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Using tags

Adding tags

Tags can be simply added to tickets by adding the tags property when creating them.

Configuring tags

Tags can be configured workspace wide. When previously unexisting tags are received by DutyCalls, these will automatically be added to the workspace. You can find these tags by:

  1. Going to the Workspace settings page in your workspace.
  2. Selecting the Tags tab.

    image - Configure workspace tags

Here you can view the tags used in the workspace and delete them if necessary.