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Keyboard navigation

Keyboard navigation is supported in DutyCalls! The implementation in DutyCalls is based on that of Gmail. This is to make it as convenient as possible for users.

The following shortcuts are available:

Action Shortcut
Go to next page (Inbox/Starred) G+N
Go to previous page (Inbox/Starred) G+P
Go to Inbox G+1
Go to Starred G+2
Go to Closed G+3
Go to Channels G+4
Go to Users G+5
Go to Services G+6
Go to Reports G+7
Go to Workspace G+8
Back to Inbox U
Newer ticket K
Older ticket J
Open ticket O or Enter
Select ticket X
Unacknowledge ticket Shift+U
Acknowledge ticket Shift+I
Close ticket E
Star ticket S
Open search (Inbox/Starred) /
Create ticket C
Show help dialog Shift+/

Enabling keyboard navigation

Enabling keyboard navigation is very easy.

  1. Open the account menu by clicking on the user icon at the top right and then click on the account item in the menu:

    image - Enable keyboard navigation - Step 1

  2. Now open the expansion panel named "Settings" and then click on the switch named "Keyboard navigation":

    image - Enable keyboard navigation - Step 2

Keyboard navigation is now activated.