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Slack

Do you want to stay informed of the latest DutyCalls updates directly in Slack? Make use of the ready-made Slack integration.


Initial Configuration

To begin the configuration and eventually make use of the Slack integration, you will need to map your DutyCalls workspace to your Slack workspace.

  1. Head over to Workspace and select the Integrations tab.
  2. Select the Add button next to Slack.

    image - Add Slack integration - Step 2

  3. On the Slack configuration dialog, click on the Add to Slack button to link your DutyCalls workspace to your Slack workspace. Linking your DutyCalls workspace to your Slack workspace guarantees that the DutyCalls bot is available in Slack.

    image - Add Slack integration - Step 3

  4. After clicking the button, you will be redirected to a Slack authorization screen where you can authorize the DutyCalls Slack App to perform the following actions:

    image - Add Slack integration - Step 4

Click on the Allow button to authorize. When this step is finished, you are able to start adding the Slack integration to your DutyCalls channels.


Add the Slack integration to a channel

Now that a Slack workspace has been mapped to your DutyCalls workspace, something else needs to be done before messages (event updates) are posted to Slack and that is adding a channel integration within DutyCalls.

  1. Navigate to Channels > Click on the Settings button of your desired channel > Select the Integrations tab > Click on the Add integration button to add a new integration.

  2. Select Slack from the dropdown list. Enter a friendly Name for the integration. This could be anything, as long as it clarifies what integration is involved. After that, select the correct Slack Workspace and the desired Slack Channel. Lastly, select the events from which you want to receive updates for.

    image - Add Slack channel integration - Step 2

The configuration has now been completed. Event updates related to the configured DutyCalls channel will be posted in the selected Slack channel.