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Microsoft Teams

Do you want to stay informed of the latest DutyCalls updates directly in Microsoft Teams? Make use of the ready-made Microsoft Teams integration.

Initial Configuration

To begin the configuration and eventually make use of the Microsoft Teams integration, you will need to add the DutyCalls connector to your desired Microsoft Teams channel.

  1. In Microsoft Teams, go to Apps and search for the app:

    image - Add Microsoft Teams connector - Step 1

  2. After clicking on the app, a new dialog will appear. Now click on the Add to a team button and select the team/channel for which you want to set up the integration.

    image - Add Microsoft Teams connector - Step 2

  3. On the DutyCalls connector configuration page, enter a name for your DutyCalls connection and click on the Create button.

    image - Enter name - Step 3

  4. Then copy the Webhook URL. (You will need this later)

    image - Copy Webhook URL - Step 4

Click on the Save button to activate the connection. When this step is finished, you are able to start adding the Microsoft Teams integration to your DutyCalls channels.

Add the Microsoft Teams integration to a channel

Now that the DutyCalls connector has been configured on a Microsoft Teams channel, something else needs to be done before messages (event updates) are posted to Microsoft Teams and that is adding a channel integration within DutyCalls.

  1. Navigate to Channels > Click on the Settings button of your desired channel > Select the Integrations tab > Click on the Add integration button to add a new integration.

  2. Select Microsoft Teams from the dropdown list. Enter a friendly Name for the integration. This could be anything, as long as it clarifies what integration is involved. After that, enter the URL you copied earlier. Lastly, select the events from which you want to receive updates for.

    image - Add Microsoft Teams channel integration - Step 5

The configuration has now been completed. Event updates related to the configured DutyCalls channel will be posted in the configured Microsoft Teams channel.