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Step 4 - Create a new ticket

To check if everything is set up properly:

  1. Go to the Inbox page and click on the Create ticket + button in the top right corner.
  2. A dialog shows up. Now you are ready to create a new ticket. Just fill in the required fields: Impacted service, Targeted channel, Title and Body.
  3. Click on the Create button. If all is well, you should now see a ticket in the inbox.

image - Create new ticket


The title of a ticket could be part of push notifications, emails, text messages being send by DutyCalls, which will be truncated when being too long. If you want to make sure that ticket titles are displayed correctly, stick to a maximum of 50 characters.