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Severity rules

Do you want to add a severity to your emails? This is possible by configuring severity rules.

You can configure severity rules by:

  1. Going to the Services page in your workspace.
  2. Clicking on the Edit button of the relevant channel.
  3. Navigating to the Email tab.
  4. Opening the Severity rules panel.
  5. Clicking on the Add rule button.

    image - Severity rules panel

  6. The last step is to indicate which severity should be assigned to mails with which characteristics.

    image - Add severity rule