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Alert types

Manager alerts

Alerts of this type will be sent to the manager of the channel.

Number of channel subscribers
This alert will be raised when too few users have subscribed themselves on a particular channel. The minimum number of subscribers can be configured in the General section of the channel settings.
Number of active channel subscribers
This alert will be raised when too few active users have subscribed themselves on a particular channel. The minimum number of subscribers can be configured in the General section of the channel settings.
Ticket unacknowledged too long
This alert will be raised when a ticket has been unacknowledged for too long. This time can be configured globally per workspace or specifically per channel in the Alerts section of the settings. The time will be reset when the status of the ticket changes.
Ticket acknowledged too long
This alert will be raised when a ticket has been acknowledged for too long. This time can be configured globally per workspace or specifically per channel in the Alerts section of the settings. The time will be reset when the status of the ticket changes.
Ticket open too long
This alert will be raised when a ticket has been open for too long. This time can be configured globally per workspace or specifically per channel in the Alerts section of the settings. The time will be reset when the status of the ticket changes.
Expectation rule not met
This alert will be raised when an expectation rule has not been met. These expectation rules can be configured in the Expectations section of the channel settings.

Subscriber alerts

Alerts of this type will be sent to the subscribers of the channel.

Severity threshold exceeded
This alert will be raised when a ticket arrives in DutyCalls with a severity higher than the configured threshold. The threshold can be configured globally per workspace or specifically per channel in the Alerts section of the settings.